Terms & Conditions

Returns & Exchanges

Due to the nature of our gift boxes, we do not offer returns or exchanges.

If an item has been damaged in transit, please contact us at hello@ivoryandoakgiftco.com and include photos of the damaged item within 48 hours of receiving the gift and we will happily exchange or refund that item for you.

Sale of Liquor

It is an offense to provide alcohol to a person under the age of 18. Please ensure the recipient is aged over 18 years and available to receive the delivery.

Out of stock items

Whilst we do our best to keep our website up to date with stock levels occasionally there may be stock level errors.

We reserve the right to substitute a product temporarily out of stock with a product of equal or greater value and quality.

You will be advised if a replacement product is used.

Third Party Products

All the products included in our gift boxes are made and supplied by third parties. We reserve the right to not be held responsible for any circumstance regarding these products.